Privacy Policy

1. Introduction

Welcome to FanFad ("we," "us," or "our"). FanFad operates the website located at fanfad.com (the "Service"). This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website or use our services.

By accessing or using FanFad, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

When you create an account, subscribe to a plan, or contact us, we may collect:

• Email address
• Display name or username
• Payment information (processed securely by our third-party payment provider)
• Messages or inquiries you send through our contact form

2.2 Information Collected Automatically

When you visit FanFad, we automatically collect certain technical information:

• IP address (anonymized for analytics)
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL
• Device type (desktop, mobile, tablet)

2.3 Public Data We Analyze

FanFad's core service involves analyzing publicly available data from across the internet to calculate fandom momentum scores. This includes:

• Public social media posts, hashtags, and engagement metrics from platforms like X (Twitter), TikTok, Instagram, YouTube, and Reddit
• Publicly available streaming charts and search trend data
• Public forum posts, wiki edits, and community membership counts
• Publicly accessible fan content metrics (fan art counts, fan fiction statistics)

Important: We only collect and analyze data that is publicly available. We do not scrape private accounts, direct messages, password-protected content, or any data behind authentication walls. We do not collect personal information about individual social media users. Our analysis focuses on aggregate trends, not individual behavior.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and maintain the Service: To operate FanFad, deliver fandom momentum scores, and power our analytics platform
• Account management: To create and manage your account, process payments, and send account-related notifications
• Service improvement: To understand how users interact with FanFad so we can improve features, performance, and user experience
• Communication: To respond to your inquiries, send product updates, and provide customer support
• Security: To detect, prevent, and address technical issues, fraud, or abuse
• Legal compliance: To comply with applicable laws, regulations, and legal processes

4. Cookies and Tracking Technologies

FanFad uses cookies and similar tracking technologies to enhance your experience:

4.1 Essential Cookies

Required for the website to function properly. These include session cookies, authentication cookies, and security cookies. You cannot opt out of essential cookies.

4.2 Analytics Cookies

We use analytics tools to understand how visitors interact with our website. These cookies collect information in an anonymous form, including the number of visitors, where visitors come from, and the pages they visit.

4.3 Preference Cookies

These cookies remember your settings and preferences (such as display preferences and selected categories) to provide a more personalized experience.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect the functionality of certain features.

5. Analytics

We use privacy-respecting analytics to understand how our Service is used. Analytics data is aggregated and anonymized wherever possible. We do not use analytics to build individual user profiles or track users across unrelated websites.

Analytics data helps us understand which features are most popular, identify performance issues, and improve the overall user experience.

6. Third-Party Services

FanFad uses the following categories of third-party services:

• Payment processing: We use third-party payment processors to handle subscription payments. We do not store your full credit card number on our servers. Payment data is handled in accordance with PCI-DSS standards.
• Hosting and infrastructure: Our website and data are hosted on reputable cloud infrastructure providers that maintain industry-standard security certifications.
• Analytics providers: We use analytics services to understand website usage patterns. These providers process data on our behalf and are contractually prohibited from using it for their own purposes.
• Email services: We use third-party email delivery services for transactional emails (account confirmation, password resets) and optional product updates.
• Content delivery: We use content delivery networks (CDNs) to serve static assets efficiently. CDNs may process your IP address to route content from the nearest server.

We carefully vet all third-party service providers and require them to maintain appropriate security and privacy standards. We do not sell your personal information to third parties.

7. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• With your consent: We may share information when you explicitly authorize us to do so.
• Service providers: We share information with third-party service providers who perform services on our behalf (as described in Section 6), subject to confidentiality obligations.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Protection of rights: We may disclose information to protect the rights, property, or safety of FanFad, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. We will notify you of any such change.

8. Data Security

We implement industry-standard security measures to protect your information, including:

• HTTPS encryption for all data in transit
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Secure authentication mechanisms

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining robust protections.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Account data: Retained for the duration of your account and deleted within 30 days of account closure upon request.
• Analytics data: Aggregated analytics data is retained indefinitely; raw analytics logs are purged after 90 days.
• Payment records: Retained as required for accounting and legal compliance purposes.
• Public fandom data: Aggregated momentum data is retained as part of our historical index. This data does not contain personal information.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request correction of inaccurate or incomplete personal data.
• Deletion: You can request deletion of your personal data, subject to legal retention requirements.
• Portability: You can request your data in a structured, commonly used, machine-readable format.
• Objection: You can object to the processing of your personal data in certain circumstances.
• Withdraw consent: Where processing is based on consent, you can withdraw consent at any time.
• Opt out of marketing: You can unsubscribe from marketing communications at any time using the link in any email or by contacting us.

To exercise any of these rights, please contact us at the address provided in Section 13. We will respond to your request within 30 days.

11. Children's Privacy

FanFad is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to registered users for significant changes

We encourage you to review this policy periodically. Your continued use of FanFad after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@fanfad.com
• Website: fanfad.com/contact

We are committed to working with you to resolve any privacy concerns and will respond to all inquiries within 30 days.